You will be part of the University's Office of Admissions, to provide support during student's admission exercises:
Responsibilities:
- Respond to emails, phone calls, and in-person inquiries related to Admissions
- Manage scheduled phone calls through Novocall System
- Coordinate and schedule appointments with inquirer
- Attend to walk-in enquiries, and re-direct to other Admissions Officers if needed
- Maintain high standards of customer service and adhere to communication procedures and standard operating guidelines
- Assist in updating frequently asked questions (FAQ) for email enquiries
- Provide logistics support for campus visits and admissions events
- Carry out other duties as assigned
Requirements:
- Possess at least Diploma certificate
- 2 - 3 years of customer service experience and/or education industry
- Good communication and interpersonal skills
- Meticulous and organized
- Confident and able to work independently
- 5 days’ work per week
