· Lead day-to-day operations
· Develop budgets and financial plans to achieve profitability goals
· Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
· Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
· Collaborate with marketing teams to promote company’s services and products
· Translates company's strategic plans into operational plans
· Defines KPI to monitor operational success
· Key interface with clients for the operations team and ensures clients requirements are met in a timely manner
· Develops and manages budget planning to minimise operations expenditure
· Stays up to date to technological changes within the industry
· Develops leadership training programs to increase operational effectiveness
· Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
· Works closely with other departments
· Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
· Assists top management in setting goals
