· Provide administrative and operational support and assist supervisor to ensure smooth operations.
· Handle day-to-day general queries from shelter residents
· Assist in the admission and orientation of new shelter residents
· Attend to general enquires on shelter (Internal/External parties)
· Provide administrative and operational support in overall shelter operations
· Collect statistics for monitoring and evaluation of activities and programmes of the shelter
· Perform and assist in data entry for client and operational records
· Collect and maintain records of payments from clients for shelter fees and utilities
· Maintain records of financials, postages, distribution of rations/assistance to shelter residents, including inventory of in-kind donations
· Support the maintaining of security, health and safety of the shelter environment
· Assist in admission/discharge and orientation of residents
· Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance
· Enforce shelter rules and conduct shelter inspection for compliance with shelter rules
· Manage general disputes that may occur between co-living shelter residents
· Liaise with external stakeholders and AWWA HQ departments for the smooth operations of AWWA TS.
· Support Assistant Manager – Operations in guiding and mentoring the operations team.
· Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next action step
· To support in TS wide programmes
