Job Responsibilities
· Perform Technical Helpdesk Support to call in customers for all IT products and services distributed by the company
· Manages IT Hotline for urgent requests and Helpdesk email for requests for support
· Assist in Setup of new PCs and Installation of Standard Office Application
· Troubleshooting of Problems Encountered by End Users
· Provides level 1 support for IT needs.
· Provide front line support for key field service activities in line with customers’ requirements.
· Update service record into database promptly and accurately,
· Perform Asset Tagging
· Perform rework on products and deployment when required.
· Assist in answering to customer enquiry and feedback
· To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
· Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
· Any ad-hoc duties as assigned.
Job Requirements:-
· Minimum qualification – Nitec in Infocomm or related
· 3 years of working experience
· Able to Work Independently, Self-motivated and Diligent
· Willing to learn IT skills, Familiar with Windows Environment.
· Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
· Possess Analytical and Problem Solving Abilities
· Written and spoken Language Proficiency in English is essential
· Effective communication skills
