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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   6 Months Contract Customer Relations Officer (HOSPITAL) #CENTRAL #HZTT
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6 Months Contract Customer Relations Officer (HOSPITAL) #CENTRAL #HZTT

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo

Location: Orchard


Working days/hours:

Mondays - Sundays, any 5 days

8:30am - 6pm


Job scope:

- To visit newly admitted patients and to ensure patient’s confidentiality at all times.

- Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints

- To be able to provide service recovery for potential feedback/ complaints that are addressed

- Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix

- Escalate crucial issues to Service Executive if beyond scope for service recovery

- Report and track patients whom service recovery has been provided to



Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diplomain any discipline

- Able to start in December or on short notice

- Possesses good interpersonal communication skills



Interested candidates, kindly send a copy of your resume to: [email protected]




Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599


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