Responsibilities:
- Able to answer calls and handle situations quickly and accurately with quality customer service level
- Ensure guests receive the most cordial attention when they contact our hotline
- Able to understand and handle guests’ requests tactfully and smoothly
- Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
- To work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
- Have the knowledge to handle computer terminals at the call centre.
- Salary will be based on hourly rate
Requirements:
- Hospitality students from tertiary education are welcome
- Relevant work experience as telephone operator/call centre agent will be of advantage
- Able to perform rotating duties, weekends and Public Holidays
- Good communication skills
- Basic computer skills, with basic Microsoft Office knowledge
