Mission Description
Key Responsibilities:
- Provide first-level technical support to users via phone, email, and ticketing system.
- Troubleshoot and resolve hardware and software issues, including operating systems, applications, and peripherals.
- Install, configure, and maintain hardware (PCs, printers, networking devices) and software (applications, updates, patches).
- Assist with system diagnostics and perform basic system administration tasks.
- Document issues, resolutions, and procedures in the ticketing system for future reference.
Requirement :
Diploma or equivalent in Information Technology, Computer Science, or related field. - At least 1-2 years of experience in IT support, preferably in L1 support or a similar role.
- Strong understanding of computer hardware and software components.
- Experience with operating systems (Windows, macOS, Linux) and common applications (Microsoft Office, email clients).
- Basic networking knowledge (TCP/IP, VPN, DNS, DHCP).
