- Management and follow-up of Customer Services
- Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
- Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
- Monitor conversion rates and average durations for reservations and customer requests
- Monitor lead times at each relevant step of the aftersales & repair lifecycle
- Support on morning store opening (till opening, key checks etc)
- Supervise till closing with sales teams and/or cashiers after the store has been closed
- Manage the store archiving for relevant documents, following the local and Group internal control rules
- Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
- Coordinate with external agencies to plan external / temporary staff
- Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
- Other adhoc duties as assigned
Requirements:
- At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
