Key Responsibilities
- Manage the business requirements and functional solution aspects of the project.
- Analyse the stakeholders’ needs to identify improvement opportunities.
- Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
- Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution.
- Perform business analysis:
i. Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track
and trace requirements.
ii. Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case.
iii. Elicitation: Explore, identify, and document business needs
iv. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to
sufficient detail that accurately defines business need within specified scope.
v. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fit
business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions
or revamped processes to see how well they met the original need
- Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
- Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
- Lead and perform system validation activities and user acceptance tests.
- Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
- Assists with the documentation of technical design, specification, and technical solution.
- Maintains document repositories used by project teams and assists with project documentation as needed.
What we are looking for
- Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis
- Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
- Hands-on experience in full project development life cycles
- Past track record in business analysis, application solutioning and design
- Ability to model business requirements in business process modelling tool.
- Ability to perform qualitative, quantitative and root-cause analysis.
- Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
- Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
