- Lead the ServiceNow IRMS development, implementation, and adoption in Synapxe.
- Design, develop, implement, test and continuous maintenance the IRMS using ServiceNow capabilities, encompassing all GRC modules relevant to Synapxe such as Compliance & Audit Management, Risk Management, Business Continuity Management, Third Party Risk Management, etc.
- Ensure users are respectfully challenged when requesting for enhancements.
- Work with end users to resolve escalated issues/defects within the GRC system.
- Establish and maintain the Synapxe central risk register and platform.
- Enable a holistic and central view of risk (e.g., operational risk, third party risk, compliance risk, etc.) via GRC systems; Integrate risk information (e.g., third-party risk, compliance risk).
- Upkeep the digital roadmap for risk management ensuring its relevance.
- Engage different parties to understand operation business needs and assist to translate into function and technical requirements.
- Transform manual, siloed and inefficient risk management related processes through IRM – harmonize processes, automate workflows, enable faster and more accurate reporting.
- Go-to person for ServiceNow IRMS and subject matter expert to advise and guide internal teams.
- Establish a collaborative relationship with cross functional teams such as IT.
- Maintain effective working relationships with peers and stakeholders.
- Involve in project and SI management in the IRM implementation.
- Manage projects and contracts, monitor the scope, schedule, budget and deliver the expected values from IRM.
- Keep Steering Committee and Senior Level Management apprised for GRC programme.
- Identify and manage project risks and implications to the project and recommend mitigation measures.
- Demonstrate your expertise in GRC systems; you are expected to further your own knowledge and improve productivity of your colleagues. This including staying updated on ServiceNow releases, features, and industry best practices to ensure continuous improvements.
- Document and maintain the IRM matters e.g., workflows, knowledge base, budget, etc.
- Represent CRO for GRC Systems and ServiceNow IRMS matters.
- Manage stakeholders and partner/collaborate with business units across Synapxe and MOHH entities to achieve mutual objectives.
- Bachelor’s degree in computer science or STEM Majors (Science, Technology, Engineering and Math)
- At least 8 years’ experience with a track record of successful ServiceNow IRM solutions implementation and integration with other applications.
- Strong understanding the ServiceNow IRM architecture, platform, and integration capabilities.
- Strong knowledge & experience in governance, risk management (IT and operational risks) and/or compliance.
- Strong knowledge on well-recognized frameworks & standards such as ISO31000 and COSO ERM.
- Must have ServiceNow certifications in ServiceNow Certified Implementation Specialist in risk and compliance and ServiceNow System Administrator.
- Project management certification or CRISC, CISM, CISSP, CPRM, etc.
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