Job Purpose:
Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting in day-to-day activities of an outlet.
Responsibilities:
Business Operations
· Assist in the overall management of the outlet
· Handling emergency and difficult situation
· Coordinate daily roster and supervise attendance
· Supervise and coordinate, pre-meal meeting conducted with staff daily
· Project and order daily required supplies
· Provide co-ordination and services for both kitchen and service.
· Provide suggestions or develop new SOP to improve on operation.
· Liaise with food stall operators to address their needs and concerns.
· Ensure partners/vendors comply with contractual agreements and food court policies.
People Management
· In-charge of recruitment, selection and training of new hires
· Monitor and manage the staff performance including punctuality, customer service and food quality
· In-charge of overall supervision of the outlet/restaurant
· Facilitate innovation and lead staff to implement change
Customer Service
· Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
· Ensure and maintain service quality and professional etiquette
· Customer feedback management
Adhering to Quality and Standards
· Examine food and beverage preparation
· Ensure quality control for food and service
Skills/Qualifications:
· At least 3 to 4 years of relevant experience in Foodcourt, managerial role
· Minimum ‘O’ level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent
· Willing to be involved in hands on operations
· Excellent communication and interpersonal skills
· Ability to work in a fast-paced environment
· Perform tasks independently or with minimum supervision
· Ability to work cohesively with fellow team members as part of a team
