About the Role:
Join us as the Service Delivery Operations Lead and play a crucial role in ensuring seamless service delivery for our projects. You will oversee the daily operations of our service delivery team, ensuring performance meets our high standards of quality and timeliness, driving customer satisfaction and operational excellence.
Key Responsibilities:
Oversee Day-to-Day Operations:
· Manage the performance of the service delivery team, ensuring timely and high-quality delivery.
Drive Customer Satisfaction:
· Maintain and enhance customer relationships by delivering consistent service excellence.
Performance Management:
· Guide, support, and develop a team of professionals, ensuring individual and team performance aligns with company goals.
Collaborate for Success:
· Work with cross-functional teams to integrate solutions and ensure smooth service operations.
Skills & Qualifications:
Service Delivery Excellence:
· Advanced proficiency in Service Delivery and a strong background in Business Operations, Operational Excellence, and Delivery Excellence.
Essential Skills:
· Exceptional Communication Skills to engage with projects and team members effectively.
· Troubleshooting and Analysis Skills to identify, address, and resolve operational issues promptly.
· Proven ability to Manage Teams of 5 or more individuals, ensuring peak performance and development.
