JOB SUMMARY
- The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
- The Director, OTCR Resilience Risk, Oversight and Monitoring is a permanent strategic role that requires strong business acumen and a detailed knowledge of key regulations, industry trends, and the ability to collate, analyse and opine on disparate information to support bank-wide effort to manage Resilience related risks within risk appetite.
- The successful candidate will have key skills in crisis management, resilience risk, cyber, technology and operational risk management, regulatory environment, and vulnerabilities assessment, and be able to respond in a flexible and collaborative manner to evolving business demands, regulations, and threats.
- This individual will engage with senior stakeholders across the three lines of defence, providing subject matter expertise, advice and deliver services and/or activities specific to resilience risk. This includes advising on effective risk management practices, governance, and oversight; and providing applied knowledge to help support the development of approaches, frameworks, and policies, including guidance and training to staff.
- The role holder will deliver value by providing specialized knowledge, clear direction, and recommendations on how to effectively manage risk. This includes supporting other locations to help make balanced and informed risk decisions. This makes it critical to have senior stakeholder engagement, liaison, and negotiation experience, along with strong communication skills, and an ability to create a compelling, yet simplistic vision, for others to follow.
RESPONSIBILITIES
Strategy
- Lead and manage the pan wide governance for client service resilience ensuring Resilience risks are managed and escalated as necessary.
- Provide and consult on risk forum, reviewing and writing papers, escalating key risk matters to NFRCs & other risk committees and forums
Business
- Provide input into relevant risk committees, resilience fora and self-assessment documents, as required.
- Drive risk, process, control simplification initiatives, including oversight of integration of resilience processes, risks and controls across the business and functions.
Processes
- Risk MI production (trackers, dashboards, key metrics) covering pan wide resilience processes.
- Curating M7 data and attributes, pan bank.
- Review the control activities as mandated by the CSR Policy and applicable Standards.
- Providing expertise to other OTCR teams on risk issues and events creation, tracking and management of issues and events to completion
- Risk & CFCC Service Catalogue Primary Responsibilities
- 1 | Framework Management
- 2 | Risk Appetite
- 3 | Risk Identification, Assessment & Management
- 4 | Governance
- 5 | Learning
People & Talent
- Lead through example and build the appropriate culture and values
- Set appropriate tone and expectations from team, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line
- Training and support in communicating complex technical concepts to internal and external stakeholders
- In addition, this role must work with Single Point of Contact (“SPOC”) coverage teams who face into the respective Business, Region, and Group Functions. This includes enabling the SPOC to provide effective risk oversight by providing:
- Advice in high risk and/or complex matters that require specialised knowledge. This includes providing expertise or deep technical knowledge to support decision making, including interpretation of relevant regulations, data and reports.
- Analysis of internal and external trends to identify and share early risk indicators with the SPOC teams.
Risk Management
- Ensure that all activities are in line with and support of the Operational, Technology & Cyber Risk Framework under the Group’s Enterprise Risk Management Framework.
- Review and assimilate the key principles of the Client Service Resilience Policy & Operational Resilience Standards including its key domains, controls and key roles and responsibilities.
- Ensure early identification and escalation of risks, issues, trends, and developments to line management and relevant stakeholders.
Governance
- Support the engagement with relevant Group Boards to demonstrate a robust strategic governance over resilience.
- Chief Product Owner for the resilience with risk and governance oversight ensuring appropriate prioritisation in delivering the strategic plan.
Regulatory & Business Conduct
- Displaying exemplary conduct and living by the Group's Values and Code of Conduct.
- Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.
Key Stakeholders
Internal
- OTCR LT
- OTCR SME, Coverage and Central Functions
- First line T&O teams as Standard owners
- ERM Governance
External
- Regulators both central and country regulators as relevant
Other Responsibilities
- Do the right thing: Be brave, be the change; Think client; Live with integrity.
- Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures.
- Better together: See more in others; How can I help? Build for the long term.
Our Ideal Candidate
- 7 plus years experience in risk management within the Banking industry.
- A rigorous and analytical approach to risk management
- Knowledge of the Business and its franchise and/or remit.
- Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences.
- Ability to manage a diverse and challenging stakeholder community / team.
- Proven experience with co-ordination of many dependencies in a complex, large-scale environment
- Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes
- Ideally the role holder will have specific experience of resilience risk management and OTCR frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Risk function. Experience of balancing cost targets with delivery need would also be beneficial.
Role Specific Technical Competencies
- Crisis Management
- Information and Cybersecurity Risk Management
- Emerging Technologies
- Resilience Risk
- Operational and Technology Risk Management
- Regulatory Environment – Financial Services
- Risk Management
- Vulnerabilities Assessment
- Manage People
- Manage Vendors
- Manage Change.
- Business Continuity and Crisis Management.
- Regulatory Compliance
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
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Visit our careers website www.sc.com/careers
