- Perm with hybrid work arrangements
- Strong L1 support with some regional experience and have supported large user headcount (i.e. >1500)
- Ability to manage both Mac ad Windows OS and be familiar with tools such as O365, Active Directory, Microsoft Exchange Administration, Bitlocker, etc.
- Good communication skills
Job Description
- Monitoring, maintaining, troubleshooting computer systems and networks problems
- Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
- Install and set up laptops, printers, phones, operating systems, and applications (and other necessary equipment)
- Image computers according to specification using SCCM/JAMF/MDM
- Active directory maintenance
- Office 365 and corporate software related support
- Supporting the roll-out of new applications and hardware
- Repair and support equipment as necessary
- Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
- Ad hoc tasks and projects as needed
Requirements
- 5 - 8 years prior experience in a helpdesk support role with strong troubleshooting and problem-solving mindset
- Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
- Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote-control support tools
- Confident in managing relationships with APJ stakeholders across levels and vendors
- Proven operator in processing support requests across APJ amongst other priorities
- Team player mentality in a regional & global team
- Ability to work independently in a fast-paced environment
- Can work in flexible hours within a global team
Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661
