Oversee and support front-of-house staff, including servers, bartenders, and hosts. Provide training on service standards, menu knowledge, and safety procedures.
-Create and manage staff schedules to ensure adequate coverage during peak and off-peak times.
-Monitor staff performance, provide feedback, and address any issues or conflicts.
-Ensure excellent customer service by addressing guest complaints, special requests, and ensuring overall satisfaction.
-Monitor and maintain high standards of service, including timely delivery of food and beverages and attentive service.
-Ensure compliance with health and safety regulations, including proper food handling, sanitation, and cleanliness of work areas.
-Ensure that the dining area is well-maintained, clean, and inviting. Manage the ambiance to enhance the guest experience.
-Assist in planning and coordinating special events, private parties, and banquets.
