Switchboard and Reservation Agent
Work Dynamics - Integrated Facilities Management
Client: Global bank
Strong knowledge of hospitality skills and ability to interact with wide range of client demands.
Accountabilities
- Assist Asst. Supervisor to to manage the day-to day Switchboard/Room Reservation Operation in a professional manner while meeting client needs.
- Need to be culturally sensitive, and perform work ethically and with integrity.
- Follow policies and procedures in order to complete tasks efficiently.
- Responds to requests for information, service, and assistance in a timely manner.
- Knowledge of procedures for booking Client Area’s meeting rooms
- Knowledge on making room bookings at Data craft Hospitality Suite System
- Ensure all Room Booking confirmation was send to User via email
- Actively support an environment that supports teamwork, co-operation & performance excellence
- To participate Department briefings and team meetings.
- Ensure Operations procedures are followed to ensure service standards are maintained
- Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.
- Pro-actively manage Client expectations ensuring that the service levels are maintained.
- Good Knowledge of the Client protocol
- Familiar with list of available basic amenities and Audio & Visual equipment
- Cross training will be provided towards Catering and Client service team all within the Hospitality group, in case down of manpower will need to support each other.
