Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.
The Opportunity:
We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. An Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.
The Work itself:
The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:
Monitoring batch processes and file transfers
Taking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAs
Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries
Escalating appropriately based on documented processes
Documenting all issues following standard ITIL Incident and Problem management processes
Preforming Change reviews, executing change tasks, and coordinating change activity as needed
Following all defined processes, procedures, and standards
Defining and updating all team documentation including the daily shift handover
Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing
Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems and when necessary, take preventive actions
Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces
Essential Functions
The Skills You Bring:
Client support and customer service experience
Team player and a good listener
Strong reporting and documentation abilities
Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities
Ability to work independently and to also work effectively as part of a dispersed team
Strong analytical and diagnostic skills, e.g., root cause analysis, timelines
Experience working directly with customer support to solve technical problems
Must have a strong commitment to execution, follow through and timely communication
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients
Good organization skills and a high level of attention to detail
Work Hours:
12 hour day shift, onsite
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
