- Mon to Fri: 8:30 AM to 6:00 PM (Onsite Support)
- Saturday: 8:30 AM to 1:00 PM (Offsite Support - Answer calls/WhatsApp requests and perform remote troubleshooting)
- Sundays and Public Holidays: Off
- 5.5 days per week
Job Responsibilities:
- Incident & Problem Management: Provide Level 1 support for internal applications, IT hardware, and network/phone issues. Respond to and qualify requests received via WhatsApp, email, chat, and calls. Escalate to Level 2/3 support when necessary.
- Asset Management: Issue and track assets (including hardware) for permanent and event staff. Maintain asset listings, assist in stock-taking, and liaise with hardware suppliers for warranty claims.
- Service Progress Reports: Submit daily and monthly reports on service progress, including updates on incident resolution and asset management.
Key Requirements:
- Experience: 0-2 years in IT support or a related field.
- Technical Skills:Strong understanding of Operating Systems and Desktop Support (especially Microsoft Windows).
- Familiarity with computer hardware and peripherals.
- Knowledge of network fundamentals and troubleshooting techniques.
- Basic understanding of Cybersecurity principles.
- Familiarity with IT Service Management and Help Desk Operations.
