Job Description:
· Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.
· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.
· Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
· Manage concierge desk with enquiries and luggage assistance when required.
· Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arranging of guest amenities.
· Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
· Maintain the required level of inventory on Guest amenities.
· Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
· Project a professional image and manner with an emphasis on hospitality and Guest service.
· Solicit and provide feedback to the Guest Services Manager on guest comments.
· Comply with Hotel security, fire regulations and all health and safety legislation.
· Undertake tasks as instructed by the Manager on duty.
· Managing lobby, perform meet and greet and bid farewell for VIPs
· Serve your role and team in an environmentally conscious manner.
· Coach new Guest Services Agent / Executive on role and responsibilities.
· Manage VIP Group arrival and departure.
· Manage aircrew arrival and departure.
Requirement:
· Speak good English and second language desired.
· Good working knowledge of Hotel’s PMS and related software
· Able to response in replying guest email professionally
· Able to work shifts and on weekends and Public holiday
