Job Description:
• Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner.
• Ensure that Telephone Courtesy and Techniques are put into practice.
• Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition.
• Regular check on One Connect / Enquiries and Dining Emails.
• Record and program all wake-up call requests. Ensure that all wake-up call requests are promptly executed.
• Check and ensure that all equipment in the department in good working condition. Record down all the fault matters and rectified within the day.
• Input restaurant bookings in Table Check System and confirm restaurant reservations or special requests with respective outlets.
• Ensure that all service requests been assigned and looked after. Courtesy calls to be given.
• Handle special guests' requests.
• Ensure major occurrence being updated in profile notes (OPERA).
• Assist guests and hotel associates on relevant enquiries and calls connection.
• Perform other urgent matters and any other reasonable duties and responsibilities as required by superior and management.
Job Requirement:
• Minimum 1 year of relevant experience.
• Fluent in English.
• Avaya, Net GeBIZ, TableCheck and ’Opera’ software knowledge.
• Able to work on rotating shifts (including night shift), weekends and PH.
• Pleasant and friendly personality.
