Based onsite at TOP condo in the West (Jan 2025 - Jun 2025 with possibilty for extension)
Role will involve extensive walking around the condo to reach TOP units together with owners.
Job Description
This role provides a professional TOP handover experience for customers and to assist in the timely rectification of defects/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.
1. Unit inspection, readiness/preparation:
Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.
2. Defects Rectification
Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
3. Unit handover to owners
Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
4. Handling Customer Complaints/ feedback
Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.
Requirements:
- Good written and verbal communications skills
- Pleasant, energetic personality with positive attitude
- Good organizational and problem- solving skills
- Customer oriented
- Good follow up skills
To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:
Notice Required:
Reason for Leaving:
Only shortlisted candidates will be notified.
Jackie Ng May Ying (R1104602)
Recruit Express Pte Ltd
EA No: 99C4599
