The Opportunity
We are seeking a suitable candidate for the role of Director, Conduct and Culture. As a member of the Fit and Proper Committee, you will be responsible for reviewing and assessing the suitability of new and existing agents and representatives. You will lead the company's conduct and culture agenda from a compliance perspective, ensuring initiatives are implemented to promote behaviors aligned with our values and regulatory standards. The role reports to the Head of Regulatory Liaison, Conduct & Culture.
Responsibilities
- Review and assess matters pertaining to fitness and propriety of new and existing agents/representatives as a member of the Fit and Proper Committee
- Drive the conduct and culture agenda of the company from a compliance perspective through timely identification and implementation of conduct and culture initiatives to improve awareness of sound conduct and culture behaviour based on the company’s values and regulatory outcomes
- Ensure that the company’s fit and proper, outside business activities and consequence management frameworks are sound, robust and effectively implemented
- Provides advise to business stakeholders on conduct and culture matters
- Works independently with minimal day-to-day guidance.
- Conduct trainings on conduct and culture matters
- When applicable, report irregularities to Management which may include Senior Management of the various business units we support.
- Involved in company or department initiatives, including policy and procedure improvements.
- Handle regulatory queries and engagements where required
What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- Diploma or Degree in finance, business, or related fields
- Minimum 10 years of related insurance industry experience
- Market conduct compliance background is required
- Professional qualifications such as FLMI, Diploma in Life Insurance, CMFAS Exams (M5, M9, M9A, CHI, M8, M8A), Diploma in Financial Planning will be preferred
- Proficient in Microsoft suite of applications; generally tech savvy
- Knowledge of key rules and regulations governing insurers and financial advisers
- Possess an ethical and tenacious mindset
- Ability to problem solve
- Collaborative attitude and team player
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
