Project & Change Request Management
- Lead end to end management of change requests, ensure timely delivery and alignment with business objectives.
- Prioritize and balance the portfolio of 100 CRs based on business impact, resource, and budget constraints.
- Assume the Project Manager and/or Lead for specific projects assignment
- Proactively identify and resolve issues, bottlenecks and conflicts that may arise during the boat size port folio management process, employing critical thinking and sound judgment
- Coordinate activities across multiple teams. Both internal and external to ensure smooth execution of initiatives and adhere to project timeline
Stakeholder Communication & Presentation
- Develop ad present project pitches and updates effectively to senior management and stakeholders.
- Clearly communicate project objectives, progress, risk and mitigation plans, adapting messing to technical and business audiences.
Risk Identification & Issue Resolution
- Proactively assess, identify and manage risks, analyze issues and implement action plans to mitigation impacts on portfolio delivery as well as keep a track of project delivery and proactively address potential issues and arrive at a mitigation/escalation at right time
- Maintain a solution-oriented approach, demonstrating strong problem solving ability under complex matrix stakeholders and various constraints.
Process Improvement
- Continuously analyse existing process, identify area for improvement, seek opportunities to streamline process, improve efficiency and enhance ways of working across the project life cycle.
- Ascertain and implement best practices with stakeholders across the organization, and continuously to initiate the better way of working to improve project racking, reporting and quality control measures. Implement solutions to enhance efficiency and productivities within portfolio management domain
Budgetary & Resource Managment
- Annual plan of 100% budget utilization linked to prioritized business value and regulatory requirements.
- Timely and high-quality reporting/management involve timely budget billing, and fund drawdown.
- Updated centralize track of overall boatsize delivery covering in Jira/confluence flow including backlog, status, resource, financial, risk, and dependency profiles.
- Control and track project budgets and utilization, at all times and ensure it stays within the regional & quarterly allocations. Initiate and propose budget reallocation within delivery and support team to ensure fully utilization by end of the year.
- Ability to track aging, performance of CR boat size, close the project issues on time
- Work closely with Technical Delivery team to manage squad resource, balancing loads and optimizing team productivity to meet the delivery goals, accommodating ad-hoc requirements, and not miss the regulatory requirements,
- Maintain accurate and up to date key documentations, including status report. Project plan. Budget drawdown/allocations and other relevant artefacts
Team Leadership and Collaboration
- Act as a liaison between business and delivery team, promoting open communication and effective coordination
- Mentor and guide Retail business partner involving digital governance and connect to relevant product owners, business lead digital to fostering a positive and productive project environment.
Frameworks, process assurance, risk management
- Work with various stakeholders (Business/Product Owner, Program / Project Managers., Technical Delivery Managers, SDM team) review and propose refinements to the Ways of Working and associated SDM deliverables, in particular optimizing Agile vs Waterfall frameworks
- Track and manage Risk Appetite statement performance, MRAs, and Audits
Requirements:
- Project Management Certification, Lean /Six Sigma (e.g. PMP, Prince2, Agile or equivaent) is preferred
- Experienced of having direct responsibility for project with budget size of $10 to $20 million.
- 8+ years of experience in retail banking , and exposure to banking, product, operations, and process.
- Excellent client-facing. Executive level communication skills with excellent written and verbal communication and presentation skills with the ability to convey complex information clearly and concisely to both technical and non-technical stakeholders
- Experience in full end-to-end project management in a lead role and/ or Background in Business analysis or experience in an agile Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc.
- Proficient in excel and project management tools (e..g JIRA. Confluence, Excel advance skills). Technical domain expertise is an advantage, but at minimum is tech-savvy.
- Understanding of technology and operational processes across functions in the bank.
- Leadership qualities, including the ability to motivate and inspire cross -functional team to achieve project objectives.
- Ability to managing multiple priorities simultaneously and perform well under pressure and tight timeline
- Exceptional organizational and coordination abilities. with a keen eye for detail and a track record of delivering projects on time and within budget
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
