Your role:
Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high risk awareness? We're looking for someone like that to:
- Deploy connections of e-trading platforms to external connectivity partners;
- Conduct and support FIX certification and UAT testing to external clients;
- Set up and maintain the entitlement on e-trading platforms for external clients;
- Support e-trading connectivity for internal business lines and external partners;
- Support transaction execution and notification processes for internal business lines and external clients;
- Contribute to continuous improvement of processes and services.
Your team:
- You’ll be part of the Integrated Client Lifecycle Services team under IB Operations, your working place is UBS Singapore.
- The Client Connectivity specialist provides "one-stop" service to IB FRC eTrading clients, which includes managing the onboarding and off-boarding projects on UBS FRC ecommerce trading platforms; conducting clients UAT activities, supporting clients trading and STP on/with UBS ecommerce trading platforms .
- The team has good knowledge of UBS FRC ecommerce systems and business flows, well understood FIX protocols, familiar with network connections and STP components.
- The team has deep working relationship with FRC eSales teams and eTrading teams, IT support & development teams, and other client services teams in the firm. The team has to communicate with external clients and connectivity partners directly.
Your expertise:
- Proven experience in client service (ideally in e-banking) (3+ years)
- Knowledge of a broad range of asset classes, preferably FX Cash, FX Derivatives, Rates and Credit
- Good knowledge and working experience for FIX protocols
- Basic knowledge and working experience for network connectivity technology (2 ~ 3 years)
- 2 ~ 3 years FRC front end application support experience
- Capability of analyzing and problem solving
- Good in business writing in English and Chinese, also speaking fluent English and Mandarin Chinese (and Japanese as optional requirement)
- Good communication skills, confident and able to clearly articulate complex and time sensitive solutions
