Our client is transforming the cleaning industry with advanced robotic solutions that tackle manpower challenges. Their innovative robots are already making a difference in 30 countries. As they continue to grow, they are seeking a Service Technician to join their team. The position may require you to travel to different countries within the Asia region.
Key Responsibilities:
- Provide technical assistance during product demonstrations and sales trials to help customers understand our cleaning robots.
- Train customers on how to use and maintain our cleaning robots, and certify them for proper operation.
- Address technical inquiries, quickly identify issues, and troubleshoot robot malfunctions to ensure minimal downtime and maintain customer satisfaction.
- Work with internal teams to address and solve robot issues, both on-site and for factory returns.
- Stay updated on the latest robot technologies and use this knowledge to assist customers.
- Collect feedback to help improve the product and share insights with the R&D team.
- Travel to customer sites as needed for onsite support, training, and troubleshooting services.
- Assist with any additional duties assigned by the manager.
Requirements:
- Diploma or certificate in electrical, electronics, or mechanical engineering.
- 2-3 years in technical support or servicing, ideally in robotics or automation.
- Strong troubleshooting and problem-solving capabilities.
- Excellent communication and interpersonal skills for effective customer training and support.
- Ability to collaborate effectively with cross-functional teams.
- Up-to-date knowledge of the latest advancements in cleaning robot technologies.
- Must be willing to travel for customer support and training.
- Class 3 driving license is a plus.
- Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.
Attn: Woo Gu Ming (R24123795)
Cultivar Asia Pte Ltd (MOM EA License: 19C8782)
