Responsibilities:
- Manage teams to ensure smooth operation and delivery of high quality service on a daily basis
- Maintain roster schedule and productivity to ensure adequate manpower for business needs
- Responsible for customer service project development, system initiatives, process improvement to support KPI improvement
- Review, update and stipulate customer service policies and guidelines
- Proven experience as Supervisor or similar role
- Communication and interpersonal skills
Requirements:
- Min 5 years of working experience with experience of supervising a sizable team
- Strong leadership and communication skills with good command of written & spoken English & Chinese
- Self-motivated and able to work independently in a fast-paced environmen
- Enforce strict safety guidelines and company standards
- Identify issues in efficiency and suggest improvements
- Organize workflow by assigning responsibilities and preparing schedules
