The primary objective of this position is to handle fast track claims for Home Insurance, administrative matters, tasks and reports pertaining to claims, data entry, attend to claimants and claims-related enquiries.
This position is accountable for the following: -
- Claims Service
- Claims Quality
- Claims Reporting
Claims Service
- Work within local and regional on operating processes and claim handling procedures to ensure that quality claim service is rendered to all customers in accordance with Claims Philosophy.
- Attend to claim enquiries and feedback, maintain positive relationship with all customers, brokers, service providers etc,
- Use external resources in accordance with the guidelines and philosophies. This includes the engagement of appropriate service providers where required and management of such providers and cases towards the timely and effective resolution of the matter.
Claims Quality
- Manage and handle claims to finality within designated Settlement Authority and Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation are taken in all claims.
- Ensure that loss reserves are set and maintained in accordance with guidelines, timely updates of claims data made into systems and correctness of systems and file records,
- Comply with quality review program guidelines and ensure corrective action is complemented as necessary.
- Complete Reserve Reconciliation and Advocacy reviews in accordance with guidelines.
- Good analytical skills with strong attention to detail, able to monitor work flow, quality and adjust procedures as necessary.
Others
- Maximize recoveries from insurers, salvage dispositions, subrogation or other recovery proceedings through close monitoring.
- Ensure timely advices, relevant supporting documents and responses to enquiries are provided to coinsurers / reinsurers to settle their share promptly.
- As required, assist in claims related projects including UAT etc, and other projects/assignments or tasks, as assigned.
- To meet or exceed the expectations/objectives set on the individual’s and the Team’s yearly goal setting.
Requirements
- GCE “O” Level and Diploma / Professional certificates in the relevant discipline
- Preferably with at least 1-2 years of relevant experience in Home insurance claims
- Knowledge in Home Insurance and A&H claims handling.
- Excellent communication and internal personal skills. Ability to effectively manage all internal and external stakeholders.
- Excellent customer service.
- Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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