Job Description
- Freight operations support (90% air freight, 9% trucking, 1% ocean freight)
- Work with 3PL warehouse, freight providers and/or relevant stakeholders to resolve shipment issues
- Eg: documentation, cargo damage, discrepancies, etc
- Respond promptly to stakeholders for shipment queries, issues, etc
- Service recovery
- Containment of escalations and conflict resolution
- Investigation
- Manage performance of 3PL transportation team and freight providers
- Ensure agreed service standards and KPIs met
- Enhancement requests (operations and systems)
Job Requirements
- Min 3 years work experience in similar capacity
- Air freight operations support experience
- Able to support on weekends during peak periods for urgent shipments
- Remote support is possible
- Able to respond professionally in emails, meetings, calls, etc
- Knowledge of customs permit and FTZ requirements
- Working experience in a logistics firm handling air freight or managing semi-con customer accounts
- Knowledge of SAP system
- Able to start work within short notice
- Comfortable to attend meetings with 3PL warehouse, freight providers and global stakeholders
- Willing to travel to ALPS if needed for warehouse visit and on quarter end days
- Independent, responsible, resourceful and fast learner with a sense of urgency
Other Information
- Working hours: 8:30am-5:30pm Mon-Fri
- Working location: Changi Business Park, with partial work from home option
- Contract Duration: 1 Year, potential contract conversion to permanent.
- Completion Bonus.
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 24996
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766
