1 To support businesses in processing, performing loan documentation review and booking transactions accurately into bank systems.
2 To collaborate closely with team to uphold and improve on service standards based on established cut-off times.
3 To initiate and follow up on production tickets to resolve systemic issues as well as businesses on outstanding cases pending confirmation/ clarification.
4 To participate and lead mini operational excellence or continuous improvement projects to improve the agility and control of processes and scalability of existing resources.
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