As a Client Support & Sales Enablement Specialist, you will play a crucial role in driving the success of the Client Success Team (CLS) by ensuring seamless operational support and client satisfaction.
This role is integral to the organization’s ability to deliver accurate and timely proposals, manage contracts, and oversee client relationships; all while contributing to the smooth execution of business transactions. By providing exceptional support, you empower the team to focus on smooth daily operations, allowing the organization to grow and meet its objectives. Your work behind the scenes ensures that deals are not only closed, but also effectively maintained post-sale, fostering long-term client partnerships.
Key Responsibilities:
- Quotations & ProposalsGenerate accurate and timely quotations and proposals for clients
Collaborate with the Business Development (BD) team on complex proposals, utilizing standardized templates
Follow up with clients to ensure proposals are reviewed and deals are closed efficiently
- Contracts & AgreementsDraft, vet, and send contracts to clients while ensuring all necessary terms are included
Monitor contract signing, ensuring all contracts are finalized before the event or project kick offs
Track contract expiry dates and coordinate timely renewals
- Post-Event SupportCreate and distribute detailed reports for post-event settlements
Assist in developing post-mortem reports and presentations to review event outcomes
- Tender ParticipationSupport the team in preparing and submitting documents for tender participation
- Pipeline ManagementTrack and regularly update the client pipeline, ensuring accurate records of current and potential deals
- Clients’ Enhancements Requests (if any) :Coordinate client requests for enhancements by working with internal teams such as the Product Manager
Manage the full cycle from quoting to contract finalization and follow-up with the Project Manager until the delivery of the request is completed
- Account Executive RoleTake on the Account Executive role for smaller events, ensuring that operational knowledge stays sharp to support your primary role effectively
Job Requirements:
- Sales & Customer Service ExpertiseStrong background in sales operations and customer service, with experience in administrative support and coordinating with various teams
- Multitasking & Deadline ManagementProven ability to manage multiple projects concurrently and work efficiently under tight deadlines
- Attention to DetailHigh level of attention to detail, particularly when handling official client documents
- Technical ProficiencyStrong knowledge of Microsoft Office tools, particularly Word, Excel, and PowerPoint
