- Location: Jurong Island
- Company Transport will pickup at Lakeside MRT
- Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
- Coordinates with customers on the status of orders and delivery dates
- Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
- Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
- Influence the customers’ perception through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
- Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root ause analysis and improvement that involves various department processes as appropriate and to improve business operations.
- Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
- Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
- Establish compliance with safety standard, policies and procedures
- Evidence a strong personal commitment to Safety in the Customer Service Team
- Promote corporate values of the company
Interested applicants may email resume to [email protected]
Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)
