STRATEGY
- Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
- Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottomlines
- Organization assessment towards creating x-functional synergies and managing resources to ensure future organizational readiness
- Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda
ANALYTICS & BUSINESS INSIGHTS
i) Insights Generation
- Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
- Assist in implementing policies and procedures regarding collating and analysing data, develop new data analysis processes and assess analytics on an ongoing basis
ii) Value Identification & Scaling
- Develop Data Analytics as a product offering to SL customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
- Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)
iii) Continous Improvement & Commercialization
- Drive internal Continous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
- Value capturing the benefits created/realized with Customers and Internal operations; and Commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)
NETWORK PERFORMANCE & IMPROVEMENT
- Develop globally aligned strategy for MRP (Management Review Process) in APAC
- Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
- Establish framework for process productivity assessment and proactively manage improvement plans
- Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS prinicples of Root Cause Identification & Resolution
- Present and implement operational improvement projects to increase First Time Right performance across the APAC network
- Develop operations Heat Map review to drive operations improvement and service excellence
- Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience
CHANGE MANAGEMENT
- Lead by example with a Can Do Mindset to drive change management through the SL network
- Support Countries and sites with change management knowledge and activities
- Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (MySC)
- Own the SL BI tool/platform roll out towards our country operations in APAC
- Drive the SL BI tool/platformroadmap, engaging with the global super user community and proving feedback to all new customer agreements to ensure we sell our standard services
COMMUNICATIONS
- Create awareness of the SL standard and product across the network though Snack & Learn, Webinar
- Design, drive and publish the SL Newsletter
