- Key Responsibilities
1. Storage Management - Install, configure, and maintain Storage Area Networks (SAN) and enterprise backup solutions.
- Perform health checks, monitoring, and troubleshooting for HP Nimble, Dell, NetApp, and Hitachi devices to ensure optimal availability and performance.
- Integrate storage solutions (including HP Nimble, Dell, NetApp, and Hitachi storage arrays) into customer IT infrastructures, ensuring seamless interoperability.
- Perform firmware updates and necessary system upgrades for storage devices, including Hitachi SAN environments.
- Maintain detailed documentation for storage configurations, maintenance tasks, and troubleshooting procedures.
- Manage disk partitioning and Logical Unit Number (LUN) assignments (create, modify, or delete LUNs).
- Actively monitor and manage multiple storage subsystems (HP Nimble, Dell, NetApp, and Hitachi SAN environments) for optimal performance and reliability.
- Conduct capacity planning and performance tuning for HP Nimble, Dell, NetApp, and Hitachi storage arrays.
- Troubleshoot zones and switch-related issues for SAN environments, particularly involving Cisco/Brocade SAN switches.
- Administer and manage security configurations within the storage subsystems.
2. Backup Solutions Management - Administer Symantec Backup environments and manage enterprise backup solutions.
- Schedule and configure backup jobs, ensuring data protection and integrity across NetApp, Hitachi, and other systems.
- Optimize backup server performance and provide troubleshooting support as needed.
- Quickly resolve backup-related issues to minimize potential data loss.
- Perform capacity planning for tape libraries and backup servers to support growing data needs.
3. Disaster Recovery (DR) - Plan and execute Disaster Recovery (DR) strategies for critical systems, ensuring quick and reliable recovery.
- Verify successful recovery of production or DR servers after DR exercises.
4. Storage Solution Implementation - Collaborate with customers to integrate HP Nimble, Dell, NetApp, and Hitachi Storage solutions into their infrastructure.
- Prepare test plans and perform functional checks to validate that storage systems meet customer requirements.
5. Additional Duties - Provide second- and third-level support for advanced storage issues, particularly with HP Nimble, Dell, NetApp, and Hitachi solutions.
- Assist with data center shutdown activities and recovery operations as needed.
Requirements
Education - Recognized Diploma or Degree in Information Technology, Information Systems, Computer Science, Business IT, or related fields.
Experience - Minimum 5 years of experience in managing Enterprise Backup Solutions and Storage Area Networks (SAN).
- Hands-on experience with:
HP Nimble Storage: Administration, troubleshooting, and configuration. - Dell Storage: Working with arrays, SAN systems, etc.
- NetApp Storage: Implementation, management, and troubleshooting.
- Hitachi Storage: Configuration, administration, and integration.
- Additional experience with:
IBM V3700 and V7000
EMC Unity/VNX - NETAPP Storage: FAS, AFF series.
Hitachi VSP, HNAS, and HCP Systems - EMC Isilon/NAS Products
Cisco/Brocade SAN switches
NETBACKUP or Veeam
IBM Tape Libraries - Experience with storage replication, backup configurations, and conducting DR exercises.
- Proficiency in power cycling storage devices and upgrading SAN switches.
Skills & Abilities - Strong troubleshooting and problem-solving skills to resolve SAN and storage issues efficiently.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Collaborative team player with strong customer service orientation.
Desirable - Prior experience working in the government sector or within a services business in a high-tech environment.
- Familiarity with SAN protocols, including FC, iSCSI, and FCoE.
- Extensive experience in managing and optimizing Hitachi and NetApp storage systems, including ONTAP and VSP management.
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