Job Scope:
- Provide technical support to customers for software, hardware, and application-related issues.
- Troubleshoot and resolve product or system issues reported by clients.
- Assist in the installation, configuration, and setup of software or systems.
- Respond to customer inquiries via phone, email, or chat, ensuring timely resolution.
- Collaborate with development teams to report bugs and suggest product improvements.
- Document support cases, solutions, and frequently asked questions (FAQs) for internal use and customer reference.
- Perform product demonstrations and training sessions for customers.
- Provide post-sales support and ensure customer satisfaction.
- Escalate complex issues to senior technical staff or engineers.
- Participate in software testing and quality assurance activities to identify potential issues.
- Assist with product updates, upgrades, and patches.
- Maintain knowledge of product features, updates, and industry trends to offer relevant technical advice.
- Generate technical reports and user manuals or documentation as needed.
- Ensure effective communication between customers and internal teams to resolve technical challenges.
Requirements:
- Degree in Electronics, Electrical, Engineering, Industrial, or Mechatronics
- Entry-level candidates welcome, no experience required
- Passion for automation, creative and adaptive mindset
- Strong communication skills, able to explain technical concepts clearly
- Product training provided
- Knowledge of PLC, Control/Automation, and IoT is a plus
- 1–2 years of experience preferred
Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]
EA License No: 13C6305
Reg. No.: R1981808
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
