Position Summary/Overview:
The Data Center Operation technician has overall responsibility to support the troubleshooting and
coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.
Responsibilities:
- Lead a team of contractors or vendors and support in the daily data centre operations
- Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
- Monitor critical facilities and infrastructure system alerts and perform necessary escalation
- Perform incident management and escalation pertaining to any facilities and system downtime
- Manage and administer the service desk operations
- Ensure the implementation of safe systems on site activities.
- Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
- Assist in the planning and execution of disaster recovery activities
- Administer and ensure building records, licenses, permit and etc are properly documented.
- Ensure procedures, processes and service level are being followed for any service delivery and operations
- Periodic review of the data centre operations and report any gaps and issues
- Prepare and update of Data Centre and Service Desk monthly report
- Maintain the site asset database, provide updates in accordance with CMMS requirements.
Education & Experience:
- Possess a Diploma in Computer Science or equivalent
- Possess Data Centre Certifications such as Certified Data Centre Professional
- Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
- Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
- Familiar with Service Desk operations and incident management process
- Basic understanding on the operation of MEP systems
- Resourceful, analytical and problem solving skill
- Good communications and interpersonal skills
