Contract: 12 months
Work Location: PLQ
Working hours: Mon - Fri, 9am - 6pm
Responsibilities
- Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters
- Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
- Provide excellent customer service experience;
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
- Highlight any potential concerns/risks and proactively shares best risk management practices;
- Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
- May be rotated among different Service Centres
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Requirements
- Diploma or Degree or Professional Insurance Qualification.
- Good written, verbal communication and interpersonal skills.
- Proficient in MS Office application.
- Positive and able to multi task.
- A team player with good interpersonal skills.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
