Job Responsibilities:
- Lead and manage systems & data to support seniors' outreach and volunteers' operations, as well as to instill governance knowledge for all staff and upskill staff’s digitalisation skills.
- Collaborate with stakeholders to improve the work processes and operational efficiency.
- Work closely with stakeholders and IT vendors on business requirements to prioritise and plan system enhancements to support operations.
- Plan and strategise the digitalisation of training roadmap of staff in phases.
- Ensure governance control measures are in place for operational process and system enhancements.
- Review and ensure system documentation are in place [such as functional specifications, user acceptance testing (UAT)] and systems are built correctly to fulfil business needs.
- Implement change management activities to all staff on the enhanced processes and systems.
- Lead the Quarterly Systems Champs Meeting and facilitate System Champs briefings on the new system functionalities and to obtain ground inputs for future system enhancements.
- Key contact for data-related matters and to work closely with Data Protection Secretariat to clarify and finalise data requests prior to approval of request(s).
- Develop and establish internal processes in compliance with regulatory, security and data protection guidelines.
Job Requirements:
- Degree in any discipline with minimum 14 years of relevant experience with significant exposure to business process improvement and IT system enhancement work.
- Possess strong organisational skills including attention to detail and multi-tasking skills.
- Good project management skills to manage multiple projects concurrently and independently.
- Able to demonstrate understanding of lean management or design thinking and translate streamlined processes into user-friendly system requirements.
- Able to demonstrate good interpersonal skills in handling diverse situations and managing individual differences.
- Strong analytical, critical thinking and problem solving skills with the ability to adapt to complex and fast paced changes.
