The Company:
IOR Global is a private own international company, that provides services in the international trade industry, acting as Importer and Exporter of Records in different countries (more than 100 worldwide).
IOR Global is dynamic company with more than 10 years in the market.
The company has 3 offices where all operations and coordination are handled by each region:
Americas Office: Located in Chile
Asia Pacific Office: Located in Singapore
Europe, Middle East & Africa: Located in Netherlands
For further information, please visit: www.iorglobal.com
Position Opened: OPERATIONS ASSISTANT
Position Reports to: Zan Chan, Regional Manager APAC
Work place: 12 Woodlands Square
Woods Square Tower 1
#09-82
Singapore 737715
Work Schedule: Monday to Friday
09.00 to 18.00
Salary Paramenter: Gross Salary between SGD 2,800 to SGD 3,200, according to experience and candidate skills
Key Responsibilities:
- Operational Support:
- Assist in coordinating and managing the end-to-end IOR/EOR process for global shipments.
- Liaise with customers, freight forwarders, and customs authorities to ensure smooth clearance and delivery of goods.
- Verify shipping documents, including invoices, packing lists, and certificates of origin, to ensure accuracy and compliance.
- Documentation Management:
- Maintain accurate and organized records of all shipments, customs entries, and compliance-related documentation.
- Assist in preparing necessary documents for import/export compliance, including import licenses, permits, and declarations.
- Customer Communication:
- Act as a point of contact for customers, providing timely updates on shipment status and addressing inquiries.
- Collaborate with customers to gather required information and ensure compliance with local regulations.
- Regulatory Compliance:
- Stay updated on customs regulations and trade policies in various countries.
- Ensure all shipments comply with relevant import/export laws and guidelines.
- Problem Resolution:
- Identify and resolve operational issues, such as shipment delays, missing documents, or customs holds.
- Escalate critical issues to the operations manager or relevant teams as needed.
- Reporting:
- Assist in preparing regular reports on shipment status, compliance metrics, and operational performance.
- Analyze data to identify trends and recommend process improvements.
Requirements:
- Education:
- Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Experience:
- Minimum of 2-3 years of experience in logistics, freight forwarding, or customs operations.
- Familiarity with IOR/EOR processes and international trade regulations is a plus.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and logistics management systems.
- Problem-solving mindset and ability to work under pressure.
- Knowledge:
- Understanding of customs documentation and import/export regulations.
- Knowledge of APAC trade regulations is an advantage.
- Personal Attributes:
- Detail-oriented with a focus on accuracy and compliance.
- Proactive and team-oriented attitude.
- High level of integrity and professionalism.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Exposure to global trade and logistics operations.
How to Apply: Interested candidates are invited to submit their resumes and a cover letter detailing their relevant experience to [email protected]. Please include the position title “Operations Assistant” in the subject line of your email.
Join us and be part of a dynamic team that drives global trade forward!
