Operations Manager
- Working Hours:5 days, 8.30am- 6pm
- Salary: $5,000 -$6,000 + $500 transport allowance
- Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026
Job scope:
- Analyse data relationships, patterns and trends to gain important insights and make informed decisions
- Develop and maintain business continuity strategies, policies and guidelines
- Establish business continuity processes
- Provide leadership during crisis situations
- Direct negotiation policy and develop negotiation limits
- Facilitate innovation and lead managers to manage change
- Establish and maintain strategic business partner relationships
- Resolve conflicts with stakeholders
- Develop service recovery framework
- Drive customer loyalty for service excellence
- Develop and establish financial budget and plan
- Drive service quality and customer satisfaction
- Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
- Facilitate innovation process within the organisation
- Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
- Champion a service excellence ethos
- Lead managers to develop organisational and governance strategies
- Establish strategies for the allocation and deployment of resources efficiently and effectively
- Foster business relationships and organisational diversity
- Strategize workforce for service excellence
- Provide mentorship to help others in their professional and personal development to improve performance and further their careers
- Develop managers and high-potential employees through organisational talent capability reviews
- Develop self to maintain professional competence to lead an organisation
- Develop a business plan
- Establish business strategies for the business function
- Establish operational plans for the business function
- Strategize service operations
- Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
- Lead programme and project after-action review
- Develop a risk management framework, policy and process
- Manage compliance with F&B hygiene policies and procedures
- Manage revenue management
Requirements:
- At least Diploma in Business Management or any related fields
- Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
- Ability to forecast and follow through budgets
- Set business plans and strategies with control in place
- High analytical skills to identify opportunities and trends in making business decisions
- Excellent computer skills in Power point, Words & Excel
- lf-initiate with inter-department leaders to develop plans to meet business KPIs
- Set vision and lead the team to achieve business results
