A Bureau Veritas AsureQuality Joint Venture Company (BVAQ)
Bureau Veritas is a world leader in laboratory testing, inspection and certification services. Created in 1828, the Group has around 75,000 employees located in more than 1,400 offices and laboratories around the globe
AsureQuality is a leading provider of food assurance and biosecurity services to the food and primary production sectors reaching global markets. Global leader Bureau Veritas and New Zealand’s premier food assurance business AsureQuality in late 2018 created a new joint venture in South East Asia, BVAQ. The partnership combines and strengthen the existing footprints across South East Asia. BVAQ has been operating a strong food testing business with a state-of-the-art laboratory in Singapore since 2010; while Bureau Veritas has newly established food testing laboratories in Vietnam, Indonesia, Thailand, plus a majority share in Permulab – a Malaysian leader in food and water testing. Together, they operate BVAQ as a “network” business model throughout Singapore, Malaysia, Indonesia, Thailand and Vietnam.
BVAQ is looking for local Singapore candidates to fill up the position: Customer Service Representative
Areas of Responsibility
- Work with internal / external customers and the operations teams to retrieve and compile responses and/or resolve enquiries for customers in an efficient manner and within Company policies and performance guidelines
- Provide technical knowledge and responses for customers, answer their queries, clarify results and provide testing guidance all in a timely manner
- To ensure customer information and contacts are recorded correctly in a timely and appropriate manner by: - Entering, updating & maintaining customer information and contracts in LIMS - Recording all call reports/complaints/referrals/quotations etc. into LIMS & SharePoint - Following up on incomplete/incorrect work ensuring that corrective action is put in place to avoid repeats - Following up on incorrect invoices - Coordinating/arranging sample collections for local customers - Coordinating with subcontracted labs in getting quotes, reports and invoices
- Prepare quotations for existing and new customers as per advice from Sales Team
- Provide training for customers to utilize company’s online portal as per request
Job Requirements
- Technical/science tertiary qualifications or equivalent experience
- Prefer Food Science or related discipline
- At least 2 years customer service experience, preferably in laboratory testing industry
- Excellent verbal and written communication skills
- Possess strong interpersonal skills with the ability to communicate effectively
- Efficient time management skills to stay focused on primary business objectives and multi-task in a fast paced, dynamic environment
