Job Responsibilities
- Overseeing the FOH service staff to ensure a high level of customer satisfaction.
- Ushering the guests warmly upon arrival and escorting them to their tables with the menus.
- Serve food and beverages to guests according to established fine-dining service standards in a timely-manner.
- Be knowledgeable about the menu, including ingredients and preparation methods.
- Anticipate and fulfil customer needs, such as refilling water glasses or providing additional utensils.
- Present and explain the bill to customers, as well as process payments accurately and efficiently.
- Address customer concerns and complaints in a timely and professional manner.
- Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
- Carry out any ad-hoc duties as assigned.
Job Requirements
- Best with working experience in a restaurant, hospitality management and/or other related fields.
- Customer-oriented and proactive
- Familiarity with health and safety regulations and food safety standards.
- Effective verbal and written communication skills in English.
