Responsibilities
• Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;
• Engage with various teams on resolution and maintain effective communication between stakeholders;
• Manage vendor performance through service level management;
• Enhance existing support process to maintain/improve service level and quality;
Skills/Requirement
• Up to 5 years of IT experience & 3+ Years on Channels and Payment applications in banking/financial services industry.
• Knowledge on G3 and SWIFTalliance is preferred.
• Possess good knowledge on 3 tiers-architecture application to:
Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• Support day-to-day IT operations – production issue resolution.
• Analyse issue raised by users or reported by monitoring system.
• Perform impact analysis and suggest workaround solution for service recovery.
