Requirements
Experience:
Experience in end-user computing, including significant experience in designing and implementing EUC solutions across a diverse range of devices and leading migration projects.
Operating systems:
Extensive experience with Windows 10/11, iOS
VDI Solutions:
Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients
Device Management:
Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.
Security:
Experience with endpoint security solutions, encryption technologies and security best practices
Problem-Solving:
Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.
Leadership:
Demonstrated leadership abilities, including experience leading cross-functional teams and mentoring junior staff.
Responsibilities
- Provide excellent customer service
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Support on desktops, notebooks, printers, scanners hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
- Installation of bank access and in-house applications.
- Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
- Printer Maintenance.
- Take on and resolve complex calls or tasks the other engineers could not resolve.
- Responsible for learning and working independently.
- Responsible for providing excellent support and timely service.
- Any other ad-hoc duties as assigned by supervisor
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd