The Assistant Operations Manager will oversee and manage the operations, human resources, safety protocols, procurement, and fleet management for teams stationed under the Plant Rentals department. This role is key to ensuring smooth operations, efficient team management, and effective service delivery. The Assistant Operations Manager will work closely with various departments, ensuring high standards of performance and safety across all tasks.
Key Responsibilities:
1. Operations:
- Job Planning: Coordinate and plan operational activities to ensure the team is prepared for daily tasks.
- Manpower Allocation: Ensure that the right number of personnel are allocated to each task according to job requirements.
- Client Management: Handle customer complaints, follow up on feedback, and maintain positive relationships with clients.
- Inspections and Site Walks: Conduct regular inspections of job sites and perform site walks to ensure quality and safety standards.
- Spot Checks & Follow-ups: Perform random checks and follow up on ongoing operations to ensure compliance with company standards.
- Backup Driver: Serve as a backup driver when needed to support team mobility.
2. Human Resources (HR):
- First Point of Contact: Act as the first point of contact for HR-related issues for team members, addressing concerns and issues promptly.
- Salary & Leave Issues: Handle salary-related queries, leave requests, and any other HR issues that may arise.
- Claims Approval: Review and approve claims for the LT team (4AB and 5CR).
3. Safety:
- Toolbox Meetings: Organize and conduct regular toolbox meetings to discuss safety practices, issues, and updates with the team.
- Staff & Vehicle Safety: Ensure the safety of all personnel and vehicles on site by monitoring and enforcing safety standards.
- Issuing PPE: Manage and ensure the distribution of personal protective equipment (PPE) for the team.
- Work at Height Manager: Supervise and enforce work-at-height safety protocols to prevent accidents and injuries.
- Risk Management: Lead the risk management team, ensuring risks are identified, assessed, and mitigated effectively.
4. Procurement:
- Ordering Equipment & PPE: Order necessary equipment, tools, and PPE for the team to carry out their tasks safely and efficiently.
- Follow-up on Orders: Ensure the timely delivery and follow-up of orders related to plants/pots or other job-specific needs.
5. Fleet Management:
- Vehicle Management: Ensure the availability and suitability of vehicles for the daily tasks of the team, taking into account the operational requirements.
- Vehicle Servicing & Inspections: Monitor vehicle servicing schedules and inspections to maintain operational efficiency and safety.
Skills & Qualifications:
- Strong organizational and planning skills.
- Excellent communication skills for managing both staff and client relationships.
- Proficient in HR management and addressing staff concerns.
- In-depth knowledge of safety protocols, especially in high-risk environments.
- Experience in procurement and logistics.
- Strong understanding of fleet management and vehicle maintenance.
- Ability to work under pressure and adapt to changing conditions.
Working Conditions:
- Regular field visits and inspections.
- Availability to serve as a backup driver if required.
- On-call for urgent operational needs or HR-related issues.
