Job description:
Reports to the Head of Account Management and the CEO. You will have main missions to manage the customer relationship in your area.
Customers’ relationship:
- Ensure fulfilment of performance.
- Monitor contracts compliance and regulatory requirements in area of responsibility.
- Maintain positive relationship with customers.
- Prepare, coordinate and conduct customers meetings.
- Manage and solve claims by setting up associated corrective plans.
- Ensure customers satisfaction.
- Prospect for business development
- Manage the contract sustainability and provide means to improve it.
Operations monitoring:
- Support, when necessary, suppliers’ contract writing in conjunction with the Strategic Partnerships.
- Coordinate technical queries from the Customer upon request from the technical department.
- Coordinate and write down operational processes.
- Be part of the bidding process upon request.
- Manage and follow up retrofit campaigns in conjunction with the technical department.
- Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.
- Report and escalate to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).
Quality:
- Support our process of continuous improvement with vendors and providers.
- Follow up open quality actions until closure.
Regulation:
- Support our Customs Manager to enforce customs and transport rules.
Autonomy:
- Ability to propose solutions requiring managerial validations and ensure implementation.
- Coordinate project with other departments and report to the management.
Travel:
- Regular travel is to be expected between 30%.
Technicity:
- Skills improvement on the tools and to be a creative force.
Requirements:
- Degree/Master Degree in Supply Chain Management, Aviation or related discipline in Customer Support/Business functions.
- At least 3-5 years in the Aviation/Aerospace and Customer Support/Supply Chain Management (SCM).
- Experience in air / logistics / supply chain management (SCM).
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Ability to prioritize and meet critical deadlines.
- Ability to speak French is an added advantage.
- Proficient in excel and knowledge in SAP, sales and airline operations will be an advantage.
Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Wong Ying Huan (Hestia)
EA Personnel Reg No: R24122431
