Job Title: ID Administrator
Key Responsibilities:
- Administer and manage user accounts and access rights in Active Directory (AD) based on organizational policies and business needs.
- Provide helpdesk support for end-users, assisting with user account creation, modifications, and deletions in AD.
- Troubleshoot and resolve user access issues related to Active Directory, such as login problems, permissions issues, and group memberships.
- Create and manage user profiles, security groups, and distribution lists in AD.
- Monitor and audit user activity and access rights within Active Directory to ensure compliance with security policies.
- Collaborate with other IT teams to address system and application access issues.
- Offer timely and effective technical support to users by identifying and resolving problems related to Active Directory, network access, and related systems.
- Assist in the creation and maintenance of user documentation and best practices for AD administration.
- Provide general support to users with issues related to Microsoft Office and other company applications.
- Maintain and update relevant records for internal and compliance audits related to user access.
- Minimum of 1-2 years experience in user support and helpdesk duties.
- 12+ months relevant experience working with Active Directory (user account management, security groups, group policies).
- Strong technical proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Excellent problem-solving and system troubleshooting skills.
- Solid understanding of user authentication and authorization processes within Active Directory.
- Ability to work efficiently in a fast-paced environment with minimal supervision.
