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Role: Test Manager
Job Requisition Number: JR46039
Job Level: More than 10 years of relevant experience (L4)
Location: Singapore
Job Objectives:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Key Responsibilities:
• Overall accountable and responsible for delivery of testing services across the programme or project/s
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Drive and collaborate with test service providers and relevant stakeholders to plan all testing related deliveries for the programme or project/s
• Works with the testing service providers and relevant stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensure that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business) and testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by stakeholders on testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the programme or project/s
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• To support and advance implementation of the test automation strategy for the respective domain
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
Key Requirements:
- Bachelor’s degree or master’s degree in computer engineering or related field
- Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations, preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
- Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
- Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
- Proven, successful track record of managing shared IT service development and/ or IT Testing Services
- Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
- Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on this domain will be an advantage
- Strong attention to details, excellent analytical and problem-solving skills
- Experience in managing multiple external testing service providers
- Experience in managing multi-cultural, diverse, direct and virtual teams
- Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
- Must display a high level of professional judgment, commitment, integrity, and teamwork
- Excellent client facing, internal communications, written and verbal communication skills
- Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred
Technical Skills:
· Payment processing
· Cross border transaction processing
· Vendor management
Please forward your resume in MS word format to [email protected] and [email protected]
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume. Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
