Job description
Company Description
Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.
Role Description
This is a full-time on-site role for a Customer Relations Manager in Singapore. The Customer Relations Manager will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.
Qualifications
· Minimum 3 year of customer service experience, preferably in the sustainability or agriculture industry
· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results
· Ability to thrive in a fast-paced and ambiguous start-up environment
· Ability to work independently and in a team environment
· Proficient in Microsoft Office
· Fluent in English and Mandarin to communicate with English and Chinese speaking customers
· Experience in project management is a plus
· Diploma in Business Administration or related field
