Scale Insights is a SaaS company that helps brand owners scale their business on the Amazon marketplace by automating their advertising campaigns using rule-based algorithms.
As an Account Manager, you will be the key link between our clients and internal teams, ensuring customer satisfaction and long-term success. You will manage client relationships, identify opportunities for growth, and ensure the smooth delivery of our products and services.
Key Responsibilities:
1. Client Relationship Management:
- Serve as the primary point of contact for a portfolio of clients.
- Develop and maintain strong, long-lasting client relationships.
- Conduct regular check-ins and reviews to ensure client satisfaction.
2. Account Growth and Sales:
- Identify opportunities to upsell or cross-sell additional products/services.
- Collaborate with sales and marketing teams to achieve revenue targets.
- Prepare and deliver client presentations, proposals, and reports.
3. Coordination and Communication:
- Liaise between clients and internal teams to ensure successful delivery of solutions.
- Communicate client requirements and feedback to the relevant teams.
- Ensure prompt resolution of client issues and concerns.
4. Performance Monitoring and Reporting:
- Track account performance and key metrics.
- Provide regular updates to clients and internal stakeholders.
- Analyze client data to identify trends and recommend improvements.
5. Strategic Planning:
- Develop account plans tailored to client needs and business goals.
- Monitor industry trends and client-specific challenges to anticipate needs.
- Support the onboarding of new clients to ensure a seamless experience.
Job Requirement
- Relevant work experience in account management, project leadership or technology consulting. SaaS experiences a benefit.
- Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
- Excellent communication skills to articulate technical issues to diverse audiences.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proven track record of highly professional customer service in a fast paced, dynamic environment.
- Analytical mindset with problem-solving abilities.
- Proficiency in CRM software.
Do drop us your CV @ [email protected] .Only successful candidates will be notified to proceed to the next round.
