- Ensure the continuous availability and optimal performance of the Customer Service CRM system.
- Review business requirements, provide recommendations, and evaluate solutions proposed by the Product Manager.
- Design, prepare, and execute comprehensive validation scenarios for new features.
- Collaborate with cross-functional teams including Product Management, QA, and Access
- Administrator to coordinate the testing, implementation, and successful deployment of system
- updates.
- Drive system adoption by increasing awareness and aligning with the Training team, QA, and
- Inbound leaders to promote new features.
- Coordinate with the PMO and Access Control Team to ensure compliance with regulatory requirements in specific regions.
Requirements
- Bachelor’s degree in any related discipline
- 8 years of Customer Service Experience & Tools support with at least 4 years leading a team of up to 20 Agents
- Having experience in IT, financial services or payment solution industry is an added advantage
- Proficient in Microsoft Office applications
- Customer service orientation, stress tolerance, problem analysis and problem-solving
- Effective interpersonal skills with both internal and external customers
- Advanced troubleshooting and multi-tasking skills
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://sg.go.persolkelly.com/job/details/10361
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Registration ID <R1105286> (Ngiam Xinyi)
